Achieved a 90% success rate in processing requests and reduced turnaround time by 30%.
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🛍️
Dukaan is a DIY platform which enables sellers with zero programming skills to set up their e-commerce store seamlessly. Visit website
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What is Returns & Replacement?
Returns
- Customers can easily raise a return request, track its status, and receive their refunds seamlessly.
- Sellers can manage return requests & process customer refunds with minimal hassle.
Replacements
- Customers can replace an ordered item with its variants, raise a request, and track its status.
- Sellers can manage return requests, create new shipments, and process any customer refunds as needed.
About the project
| My Role |
Solo Designer (End to End) |
| Timeline |
8 weeks (Feb-Mar 2023) |
| Status |
🟢 On Production |
The Problem
- Buyers had to manually contact sellers for return requests, leading to dissatisfaction.
- The process lacked streamlining, leaving buyers uncertain about refund statuses.
- Sellers had to manage pickups and operations outside the platform, causing inefficiencies in order management.
A streamlined Returns & Replacement Process was needed